Customer Board

The aim of the customer board is to develop new concepts and discuss new measures together with our customers. This gives us the opportunity to better meet the needs of our live customers and take into account their valuable feedback.

The customer board is a consultative panel made up of five customer representatives. Customers wishing to join the customer board can apply in writing, stating why they wish to join the panel. The five customers are subsequently selected using objective criteria. The members of the customer board are volunteers and are made up of a representative cross section of our customers. The customer board provides a strong link between the FXdirekt Bank and our customers. All of our customers can send us their feedback and suggestions via the following email address: kundenboard@fxdirekt.de. These suggestions will be discussed in the regular customer board meetings.

Review of the Customer Board Consitutional Meeting

		The two-day long initial Customer Board meeting took place on the 14th and 15th December in Oberhausen. During the first session the Customer Board’s statute was agreed and the spokesperson was elected.
During the intensive first meeting a wide range of subjects were openly discussed. The members of the Customer Board were particularly interested in the Chart-Tool and e-learning tools and initiatives, providing numerous suggestions for the continued improvement of the FEXtrader Pro® trading platform.
„The first Customer Board meeting has demonstrated that we have successfully created a committee to assist us in improving our customer-orientation in all areas of the business. We’ve been very pleasantly surprised by the degree to which our customers identify with the trading platform and the enthusiasm for becoming involved in the bank’s development,� explains Thomas Busch, Head of Sales, who is the contact person for the Customer Board.

The Customer Board can be contacted on the following email address: kundenboard@fxdirekt.de. We would like to thank our customers, in particular the members of the Customer Board, for the numerous suggestions and feedback already received.